Administrative Assistant / Customer Support
Bath Fitter is looking for an organized, energetic, and customer-focused Administrative Assistant to help support the daily operations of our Wilmington branch. This role is perfect for someone who enjoys helping customers, staying organized, multitasking, and being part of a collaborative team that keeps the branch running smoothly.
We are looking for someone who is professional, detail-oriented, outgoing on the phone, and comfortable balancing customer service, scheduling, office administration, and lead follow-up.
If you love organization, communication, and creating a great customer experience, we’d love to meet you.
What You’ll Do
- Answer incoming calls and assist customers professionally and confidently
- Schedule appointments for Sales Consultants
- Follow up with leads generated from events, websites, calls, and marketing campaigns
- Assist with customer service and service call scheduling
- Support follow-up efforts with unsold estimates and pending opportunities
- Enter and maintain accurate customer information in CRM systems
- Prepare installation document packages for Installers
- Assist customers visiting the showroom
- Help maintain office organization, filing, and supply inventory
- Send customer thank-you cards and assist with follow-up communications
- Support social media activity and branch projects
- Coordinate post-install quality control appointments
- Work closely with the Administrative Coordinator and Branch Leadership team
What Makes Someone Successful in This Role?
We’re looking for someone who:
- Enjoys talking with customers and building relationships
- Is highly organized and detail-oriented
- Can multitask and prioritize in a busy office environment
- Has a positive, team-first attitude
- Is comfortable making outbound follow-up calls
- Learns technology and systems quickly
- Takes initiative and stays productive without constant supervision
Qualifications
Preferred experience includes:
- Administrative support
- Customer service
- Appointment scheduling
- Reception or front desk support
- CRM or data entry systems
- Sales support or call center experience
Requirements
- High school diploma or GED
- 6–12 months of related experience preferred
- Strong communication and phone skills
- Comfortable using computers, Microsoft Office, CRM systems, Teams/Zoom, and email
- Professional and dependable with strong attendance
Why Join Bath Fitter?
- Stable, full-time opportunity
- Supportive and team-oriented culture
- Opportunity for long-term growth
- Variety in your day-to-day responsibilities
- Work with a respected national brand
- Fast-paced environment where your contributions matter
If you are organized, customer-focused, and ready to be part of a growing team, apply today.
About Bath Fitter
For over 40 years, Bath Fitter has been the leader in bathtub and shower remodeling, providing high-quality, seamless tub-over-tub solutions. Our products offer a one-day installation process, premium materials, and an industry-best warranty, making us the top choice for homeowners and commercial properties across North America.
Now is the perfect time to join our team and build a career with a company that values your skills!
Apply today and take the next step in your professional journey!